Privacy Policy
Effective Date: April 2, 2025
Privacy Policy:
We are committed to protecting your privacy. Please be assured that:
- Your mobile information will not be shared for marketing purposes.
- Your data will not be transferred to external organizations.
We value your trust and are dedicated to safeguarding your personal information.
At Rescue Communications (“we,” “our,” “us”), we value the privacy and security of our customers’ information. This Privacy Policy outlines how we collect, use, and protect your personal data, particularly in relation to our new practices regarding sending SMS messages to customers, in compliance with the new Telecommunications Regulatory Commission (TRC) policies.
By using our services, including receiving SMS messages from us, you consent to the practices outlined in this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Your name, phone number, email address, and mailing address.
- Account Information: Any details related to your account with Rescue Communications, such as account number, billing information, and transaction history.
- SMS Interaction Data: Information regarding the SMS messages we send, including time of receipt, the content of the messages, and whether you respond to or opt-out of such messages.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide you with customer support and communicate important updates, including operational and service-related notices, through SMS messages.
- To comply with the TRC regulations that govern SMS communications and ensure our messaging practices are aligned with the new policy standards.
- To improve our services and provide a personalized customer experience.
- To analyze customer interactions with our messages to better tailor our communications.
SMS Communication Consent
In compliance with the Telecommunications Regulatory Commission (TRC) policy:
- Opt-in Consent: Before sending you SMS messages, we will ask for your express consent to receive such communications. You may opt-in by providing your phone number and confirming that you wish to receive SMS messages from us.
- Opt-out Mechanism: You have the right to opt-out of receiving SMS messages at any time. Every SMS message we send will include instructions on how to opt-out, typically by replying with “STOP.” Once you opt-out, you will no longer receive SMS messages unless you opt-in again in the future.
Data Security
We implement appropriate technical and organizational measures to protect the personal information we collect from unauthorized access, loss, alteration, or disclosure. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your data with:
- Service Providers: Third-party vendors who assist us in providing services, such as SMS messaging platforms, hosting, and analytics.
- Compliance with Legal Obligations: If required by law, regulation, legal process, or governmental request, we may disclose your information to law enforcement or other authorized entities.
Your Rights
You have the following rights regarding your personal information:
- Access and Correction: You can request access to and correction of the personal data we hold about you by contacting us.
- Data Deletion: You can request that we delete your personal information, subject to any legal obligations we may have to retain certain data.
- Opt-out: You can opt-out of receiving SMS communications at any time by following the instructions provided in each message.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review this policy periodically. The Effective Date at the top of the page will indicate when the most recent changes were made.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:
Rescue Communications
Email: rcc@rescuecommunications.com
Phone: 469-587-7000
Mailing Address: PO Box 940352 Plano, TX 75074
This policy can be tailored further depending on any specific requirements or practices unique to Rescue Communications.
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